SaveMargin · Privacy

Your information in SaveMargin

Tanglewild Labs LLC provides SaveMargin. This notice explains the information used to operate accounts, extra-work records, customer links and subscription billing.

Accounts, records and photographs

We process account email and sign-in information, business and crew membership information, job names and descriptions, original scope, added work, prices, notes, photographs, customer responses and the action history needed to operate your workspace. We also keep subscription status and billing references from Stripe.

Workspace data is hosted using Supabase authentication, a database and private photo storage. Vercel hosts the website and server functions. The service is not limited to storage on your own computer. Required session cookies keep you signed in and help bind requests to the correct account.

The owner can see their business's records. A crew member sees their own submissions. A customer link shows the job, original scope, extra work, total charge, attached photos and response for the linked version. Internal notes are not shown through that link. Anyone holding an active link can open it; avoid forwarding it beyond the intended recipient.

Submitted photos are resized and re-encoded, removing embedded location metadata. This does not remove identifying people, addresses or other details visible in the image itself. Choose photographs that are necessary for the job record and that you are entitled to share.

Drafts and the sample workspace

Unsent workspace drafts, including prepared photos, can be stored in the browser on the same device for the same signed-in account and business. A draft expires after seven days and the expired copy is removed when the workspace is next opened. Submission, discard or sign-out clears that device copy. Browser storage can fail or be cleared; it is not a backup, and drafts are never sent automatically when a connection returns.

The no-account sample keeps the example interaction and any selected sample photos in the browser. Resetting or reloading clears that sample state. It is separate from a hosted account workspace and does not start a subscription.

Messages, billing and support

Resend processes account emails, daily reminders the owner turns on, and trial-ending service reminders. Daily reminders contain an extra-work summary and go to the owner’s verified sign-in email. Trial-ending reminders contain the plan, trial-end date and subscription link, and also go to the owner’s verified sign-in email. Sharing a customer or crew invitation link is a separate action performed through the business’s own email or messaging app.

Stripe handles subscription payment details. SaveMargin stores billing references and status, not card numbers or card security codes. Job payments are handled through the business's usual invoicing and payment arrangements.

If you email our company support mailbox, we process your message through Google Workspace. Describe the issue without attaching customer records, private photographs, passwords or card details. If more information is necessary, we will agree an appropriate way to provide it.

Operational records and measurement

The service and its providers process technical request and security information needed to operate and protect it. SaveMargin keeps action history and limited operational counts to understand workspace use, reminder processing and failures. An accepted email is not treated as evidence that a person read it.

On public information pages, the sample and signup pages, we use Vercel Web Analytics for aggregate page views, approximate daily visitor counts, visits by broad campaign group, and clicks on sample, signup and plan buttons. Reports also include referral source, language, device/browser type and broad location. Visitor estimates are not exact counts of people; clicks do not confirm signups or payments. Measurement uses no tracking cookies, advertising pixels or session replay, and excludes job contents, form values and customer approval links. It does not link visits to your account. Campaign links contain no recipient names, emails or business identifiers. Measurement stays off when your browser signals Do Not Track or Global Privacy Control. You can also choose “Turn off visit measurement” on Privacy for this browser.

SaveMargin does not run AI on job contents.

Records after a plan ends

Ending a trial or cancelling a subscription does not itself request deletion. Retained records remain available to view and download under the service terms. For an export or deletion request, contact privacy@tanglewildlabs.com. We will verify the requester's authority and explain the scope, any necessary retention and the expected completion process.

We complete verified deletion requests for account and business data in the active service within 30 days. Copies in our recovery backups expire within a further 35 days, including the applicable administrator-recovery periods. These periods do not promise physical erasure from our providers’ underlying systems; residual copies outside those recovery inventories remain subject to the providers’ retention and legal requirements. Records that must be kept for accounting or legal obligations may be retained separately. Cancellation alone does not request deletion. Before restored business records become available, we apply the current deletion record. We retain a minimal deletion record and limited email-safety records needed to honor deletion requests and prevent unwanted messages. These records do not include deleted job descriptions, photographs or email message contents.

Contact

Privacy questions: privacy@tanglewildlabs.com. Tanglewild Labs LLC, P.O. Box 221, Chappaqua, NY 10514.